Our work

Challenge: Short-term deployment of a corona vaccination campaign. • corona pandemic with a rapidly evolving incidence and death toll, as well as massive negative economic impact of pandemic containment measures…

European retailer wanted to analyse the existing customer service to improve the efficiency and effectiveness. As a result the operating model for customer service was adapted and business process outsourcing…

German fintech wanted to create a new product and redesigned their entire operating model. Junokai performed a health check to analyze the AS IS State of the customer service activities.

Robotic Process Automation (RPA) was identified by the company as a major potential lever for automation and cost saving within customer service. These effects were expected not only in agent…

The Egyptian Telecom is subsidiary of a global telecom and set out to align its digital transformation efforts with the rest of the global organization’s products and service. It set…

Acquiring a new customer can cost 5 times more than retaining the existing one. Therefore, it is so important to maintain good customer experience and gather and analyze customer feedback…

In an infoxicated world, where urban citizens are exposed to more than 40 thousand pieces of content per day, including +12k advertising messages, the big question is how to stand…

In April 2016, a 7.8 magnitude earthquake struck in the coasts of Ecuador, destroying thousands of buildings, severely damaging the infrastructure of many cities, killing hundreds and leaving thousands of…

To navigate towards the future of business you must prepare the digital, technological, methodological, and operational assets of your organization. During a thorough diagnose stage we discovered seven main problems…

Allegedly for brands there’s nothing more important than customers’ opinions, right? Unless you’re complaining publicly, after the frustration of trying to solve an issue through their formally established and bureaucratic…

Leading the digital transformation of a technology giant Lenovo is an acronym for “Le” and “novo”, i.e. “New Legend”. Since its founding, it has aspired to be the largest computer…

Our global challenge is to achieve the omnichannel integration of content through the integration of the channels. Go beyond the consumer contact, designing true interaction experiences with the brand’s stakeholders.