Banks and financial services providers are pioneers in the adoption of digital technologies. According to McKinsey & Company, the financial sector will experience a significant shift in demand for digital skills over the next decade.
Technological change is no longer just a competitive advantage, but an absolute necessity. The financial industry is under intense market pressure, including competition from fast-growing tech companies, a wave of complex regulations, and a new generation of tech-savvy, digital customers.
Banks are now leading the way in this new era of digital transformation (DX) by redesigning the customer experience, fostering a new work culture, streamlining operations and driving product innovation.
This whitepaper explores the role AI plays in banking today and how banks are leveraging AI to transform their business models:
- How does AI impact the customer experience?
- Why do banks need to leverage AI?
- How can AI help banks achieve better outcomes?