All entries in Author: Mathias Krohn

Author: Mathias Krohn

Our work Insights

Whitepaper: Leveraging AI in Banking CX 2030

Banks and financial services providers are pioneers in the adoption of digital technologies. According to McKinsey & Company, the financial sector will experience a significant shift in demand for digital…

Show post

Whitepaper: Automation and Analytics in CX as the Key to a Next-Level Insurance Industry

Traditional insurance companies will find it increasingly difficult to generate attractive returns unless they quickly adopt digital technologies. And the data shows that those that do adapt are much more…

Show post

The New Normal Calls for New Learning

Digitization and social change have an impact on the conditions for trainings at the workplace. Training processes, content, and infrastructures can rarely keep up with these developments, ultimately wasting employee…

Show post