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All entries in Author: Mathias KrohnAuthor: Mathias Krohn
Whitepaper: Leveraging AI in Banking CX 2030
Banks and financial services providers are pioneers in the adoption of digital technologies. According to McKinsey & Company, the financial sector will experience a significant shift in demand for digital…
Whitepaper: Automation and Analytics in CX as the Key to a Next-Level Insurance Industry
Traditional insurance companies will find it increasingly difficult to generate attractive returns unless they quickly adopt digital technologies. And the data shows that those that do adapt are much more…
The New Normal Calls for New Learning
Digitization and social change have an impact on the conditions for trainings at the workplace. Training processes, content, and infrastructures can rarely keep up with these developments, ultimately wasting employee…
