All entries in Category: Our work

Category: Our work

Our work Insights

Vaccination Service success during COVID-19

Challenge: Short-term deployment of a corona vaccination campaign. • corona pandemic with a rapidly evolving incidence and death toll, as well as massive negative economic impact of pandemic containment measures…

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The benefits of BPO – a case study

European retailer wanted to analyse the existing customer service to improve the efficiency and effectiveness. As a result the operating model for customer service was adapted and business process outsourcing…

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Customer service health check delivers end-to-end improvement

German fintech wanted to create a new product and redesigned their entire operating model. Junokai performed a health check to analyze the AS IS State of the customer service activities.

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Future Proof RPA Solution and X-Functional Center of Excellence

Robotic Process Automation (RPA) was identified by the company as a major potential lever for automation and cost saving within customer service. These effects were expected not only in agent…

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Conversational AI drives 20% operational efficiency improvement for leading telecom

The Egyptian Telecom is subsidiary of a global telecom and set out to align its digital transformation efforts with the rest of the global organization’s products and service. It set…

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Top 3 Saudi Bank Uses Customer Feedback Management to Improve Service

Acquiring a new customer can cost 5 times more than retaining the existing one. Therefore, it is so important to maintain good customer experience and gather and analyze customer feedback…

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