Author: IST Networks

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Future Proof RPA Solution and X-Functional Center of Excellence

Robotic Process Automation (RPA) was identified by the company as a major potential lever for automation and cost saving within customer service. These effects were expected not only in agent…

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How To Use Customer Journey Orchestration Platform For Customer Experience Optimization

In today’s world, marketers and digital transformation professionals know the importance of a holistic view of the customer and their interactions with their organization. Most organizations have moved beyond simple…

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5 Challenges that back-office operations face

However, the breakneck pace of technology innovation coupled with customers’ increasing expectations and demands can be a formidable combination to handle. It’s easy for customer loyalty to disappear if service…

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