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All entries in Category: Our workCategory: Our work
Vaccination Service success during COVID-19
Challenge: Short-term deployment of a corona vaccination campaign. • corona pandemic with a rapidly evolving incidence and death toll, as well as massive negative economic impact of pandemic containment measures…
The benefits of BPO – a case study
European retailer wanted to analyse the existing customer service to improve the efficiency and effectiveness. As a result the operating model for customer service was adapted and business process outsourcing…
Customer service health check delivers end-to-end improvement
German fintech wanted to create a new product and redesigned their entire operating model. Junokai performed a health check to analyze the AS IS State of the customer service activities.
Future Proof RPA Solution and X-Functional Center of Excellence
Robotic Process Automation (RPA) was identified by the company as a major potential lever for automation and cost saving within customer service. These effects were expected not only in agent…
Conversational AI drives 20% operational efficiency improvement for leading telecom
The Egyptian Telecom is subsidiary of a global telecom and set out to align its digital transformation efforts with the rest of the global organization’s products and service. It set…
Top 3 Saudi Bank Uses Customer Feedback Management to Improve Service
Acquiring a new customer can cost 5 times more than retaining the existing one. Therefore, it is so important to maintain good customer experience and gather and analyze customer feedback…
